Handyhalter

We offer fast delivery to UK and Northern Ireland FREE. Deliveries may take up to 5 working days to arrive. Deliveries to the Republic of Ireland/ EU is charged at £20 and takes up to 5-7 working days to arrive. All Republic of Ireland / EU orders will be shipped with Delivery Duty paid (DDP). Prior to the delivery of your order, Please note: Accessories ordered with WAU bike may come in separate deliveries. ​We currently ship to: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Latvia, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom. (Additional shipping fees will be applied for shipping to Canary or Channel Islands) ​Built & Ready to Ride: Your GIN e-bike will be built and inspected by a qualified member of the engineering team before being boxed up and sent to you. Once delivered, all you’ll need to do is to use the tool box supplied, follow the manual instructions to straighten the handlebars and attach the pedals. Returns You have 14 days from the date in which your product has been delivered to return your product. To obtain a full refund, the goods must be returned in an “as new” condition, unridden with all parts, manuals and accessories included in the original box and packaging. Please contact us before shipping it back. ​How long is the warranty cover? Your GIN e-bike is covered for 5 years of WARRANTY. Your bike must be registered within 10 days of purchasing to receive warranty. You can follow the link sent to you via email to register your electric bike. It is a quick and simple process! What does the warranty exclude? Warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, consumable parts such as tires, or unauthorised installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Any unauthorised modification of the frame or components shall void this warranty. The warranty shall not apply in case of a copy, modification, reverse engineering, decompiling, disassembly of or otherwise tampering with the Product, its components and/or the Services. GIN ebike is not responsible for incidental or consequential damages. This warranty does not affect the statutory rights of the Consumer. Warranty also excludes accessories and parts like brakes, tyres, spokes, crankset, chainring, pedals, saddle etc. Rest all electrical components are covered under warranty terms. ​Warranty for Commercial Use Clients If the purchase of your bicycle is for commercial use (i.e Food courier use), additional conditions must be met for any warranty claim: Mandatory serving must be done every 6 months or every 1,500 miles done on the clock, which every comes first to keep your warranty active. Please note, tracking is active at all times. GIN ebikes reserve the right to monitor and identify your travel pattern to determine if you are using for commercial use.